Frequently Asked Questions

Q:  How can we get more information?
A:  If you have any questions that have not been answered here.   Email us at   theHauntHouse@yahoo.com

Q:  Are you open if it is raining?
A:  Yes. We are open rain or moonshine.

Q:  Is it the same as last year?
A:  Absolutely not.  We are constantly making changes to every aspect of the haunt every year.

Q:  Do you take credit cards?
A:  We gladly accept Visa and Mastercard.

Q:  Is it scary?
A:  Do clowns laugh?

Q:  But is it really scary?
A:  We provide what we feel is one of the most terrifying haunted attractions in the metroplex.   We have provided a very intense walk-through show that will definitely leave you screaming.

Q:  Can I get out if I want to?
A:  Yes, around 10-20 people a night are too scared to make it through and are let out by our security staff.

Q:  If I am too scared can I get a refund?
A:  We have a no refund policy.   You have paid us to scare you.   If you are so scared that you tuck tail and run before entering the haunt then we have done our job (i.e. be happy with our prompt service)!

Q:  Who should not enter your attraction?
A:  People with heart conditions, or who have seizures, pregnant women, kids that have to be carried, or any other medical condition non-conducive to haunted houses.

Q:  If I'm in line at closing time will I still get in?
A:  Yes, as long as there are customers, we will stay open.

Q:  How do I avoid long lines?
A:  Attend anytime we are open in September or the first two weeks of October and you will miss the crowd and will be able to go into the haunted house with a very small group of people.  This translates into a very personal nightmare.  For the nights we are open the last two weeks of October, you can arrive when we open (rather than wait until 9:00pm when everyone shows up), OR purchase a VIP pass for an additional $5, to skip to the front of the line.

Q:  Will the ghouls touch me?
A: We have a "no touch" policy - you don't touch us, we don't touch you.  Unfortunately, due to the very dim lighting inside the haunts, you may occasionally come into accidental contact with one of our staff.  Our monsters will not grab or maul you.

Q:  Can I hit the actors, take the props, destroy the rooms, or come through the haunt drunk or stoned?
A:  You should ask the police on duty this question.  Every night (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police.  We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc.  We have a list of rules just like anyone else that must be adhered to for your own safety.  Please go through the haunt in a civilized manner and everyone (including yourself) will have a great time.

Q:  Is there an attendant to accompany the tremblers?
A:  Nope, if you are too afraid to continue, then someone or something will lead you out.

Q:  Can I bring my kids?
A: By all means, bring the whole neighborhood! Again, fear is relative.  We've had six-year-olds walk through without a quiver and had to carry out grown men.  Children under twelve should be accompanied by an adult.  Young children who get to the front door and are too scared to enter will not be forced (not even by their well-meaning parents).  We do not recommend our attractions for very young children.  We do require that a parent or adult accompany those under the age of 12.   Children unsupervised under 12 will be sold to the circus.

Q:  Is there a different price for children?
A:  Because it is not recommended for small children, there is only one general admission price.

Q:  Can I come in costume?
A:  Yes, but no person with a mask shall be admitted.

Q:  Is there a group discount?
A:  No, since we provide a very low price for what the haunt offers.  We will not be giving out a group discount.

Q:  Can I bring my camera?
A:  No recording devices are allowed inside the Haunt,  however,  we encourage you to bring a camera for our photo-op area outside the haunt.  Please share on our Facebook page.

Q:  Are you wheelchair accessible?
A:  Due to our setup, we are not wheelchair accessible.

Q:  Can I work for the haunt?
A:  Yes... Click here to become a Ghoul.